FAQ
Frequently Asked Questions
Click on the topics below to jump to the answers:
How do I measure myself for Cartridge Belt and Holster? Holster Orientation Holster Too Small or Big, How to Adjust Why Does My Leather Have an Odor? How do I process Returns and get a Refund? Does TJAYZ offer Phone Support?How do I measure myself for Cartridge Belt and Holster?
To ensure a proper fit for a Drop Loop rig, please measure your hips at the location and angle you intend to wear the belt.
For cartridge belts, you also go by hip size and not waist size. Cartridge belts are measured from end of the buckle to the middle hole, allowing for adjustments in either direction.
Additional Information for Drop Loop Belts:
Drop Loop belts are measured following the curvature. Start from the end of the buckle and measure straight across to the second tightest hole.
Watch this video for step-by-step instructions:
For cartridge belts, you also go by hip size and not waist size. Cartridge belts are measured from end of the buckle to the middle hole, allowing for adjustments in either direction.
Additional Information for Drop Loop Belts:
Drop Loop belts are measured following the curvature. Start from the end of the buckle and measure straight across to the second tightest hole.
Watch this video for step-by-step instructions:Holster Orientation
If you think you received a left-draw holster, refer to the guidance below for proper pistol positioning:
- The lowest corner of the holster should face forward.
- The high side faces back.
- Adjust the hammer hoop with a firm tug.
- The holster can be molded by hand for a snug fit.
If you need additional guidance, feel free to check our video library or contact us.
- The lowest corner of the holster should face forward.
- The high side faces back.
- Adjust the hammer hoop with a firm tug.
- The holster can be molded by hand for a snug fit.
If you need additional guidance, feel free to check our video library or contact us.
Why Does My Leather Have an Odor?
The odor you're experiencing is a result of the common processes used in manufacturing involving dye and glue. This odor occurs because your product was freshly manufactured and shipped immediately due to high demand. Rest assured, the materials used are safe and of the highest quality.
To reduce or eliminate the odor:
To reduce or eliminate the odor:
- Leave it outdoors: Place the item on a balcony or a well-ventilated area for about two weeks. This works well for leather jackets, belts, and bags.
- Use old newspapers: Fill the inner spaces (e.g., bags, shoes) with newspapers, wrap them in newspaper, and store them in a box for two days. The odor will transfer to the paper.
- Try vinegar or baking soda: Mix a glass of water with two tablespoons of vinegar, or sprinkle baking soda on the item (dark-colored items only). Shake it off after a few minutes and air the item out.
How do I process Returns and get a Refund?
To initiate a return, please visit our Return Form. Items must be unused, undamaged, and in original packaging within 15 days of delivery. Upon receipt of the item, refunds will be processed within 3 business days.
Does TJAYZ offer Phone Support?
TJAYZ focuses on providing exceptional online support to ensure prompt, reliable, and accurate service. By offering support via chat and email, we maintain clear records of all customer interactions, helping us avoid misunderstandings and track resolutions effectively.
If you have any questions, please contact us.
If you have any questions, please contact us.