Thank you for visiting our store! Our goal is to provide great products and low prices with world-class service. At TJAYZ offering amazing customer support is our top priority.

But why do we offer support online-only?

The bottom line is that phone support is an expense. Similar stores that offer phone services will offset the cost by increasing their product price, by twice as much as ours. We are always looking for innovative ways to save our customers money, because you come first. Using email and chat, keeps our overall prices down while maintaining a caring, reliable and attentive experience. When you send us a message we make every effort to replying back within 24 hours and offer online support during regular work hours (Monday through Friday).

TJAYZ online-only communication not only saves you money but offers a trustworthy, supportive experience. With accurate record keeping, both of us are able to share documentation and photos that can be viewed and retrieved at any time. This helps ensure you get assistance with solutions. We work hard to make sure that you have the best possible experience and are satisfied with your purchase. TJAYZ continues to build customer confidence through online-support and we encourage you to share your questions and concerns with us. We value the opportunity to connect with our customers and it's your gratitude and appreciation that motivates us, with a smile. 

At TJAYZ providing great customer support is important. Unnecessary price hikes are not.

Want to contact us?

Shipping Destinations:

• We ship both statewide and worldwide (contact for international estimate).

Shipping times:

• United States, handling time is from 1-3 days and courier arrival times range between 2-7 business days 
• International, 2+ weeks, arrival time varies depending on your distance from the US.  See shipping details below

* Tracking is provided for all shipments. Arrival date is an estimate not a guarantee.  Location, carrier, weather and other factors can impact arrival time. 

Shipping cost:

International Shipping Information - Orders outside the USA

The following information relates to international shipments. 

Do you ship to my country?

At the present, these are the countries we ship to:

Australia Austria Belgium Canada Denmark Estonia Finland France Germany Iceland Ireland Israel Italy Japan Latvia Lithuania Luxembourg Netherlands New Zealand Norway Singapore Sweden Switzerland United Kingdom

In certain cases, we can ship to other countries in Europe and the Pacific Rim. However, our international shipping capabilities are limited, and doing so is solely at our discretion.

If you are in a country that is not listed and are interested in ordering, please email us using our contact form, describing in general which products you would like to order and what country you would like us to ship to. We will reply with emailed instructions regarding next steps.

What are international shipping options and rates?

For countries outside of the USA, we offer two international shipping modes, Saver and Express.

• Saver (Canada: 1-3 weeks, Other Countries: 1-4 weeks) - With the Saver service, will ship your order via US Postal Service Global Priority Mail, which is a reliable package service with basic tracking. Typically, the package will be handed off through customs and delivered locally by your nation's postal service or their agent.
• Express (1-2 weeks) - With the Express service, we will ship your order via US Postal Service Priority Mail Express International, a fast, reliable, highly trackable mode.

Customs brokerage services are not included in the shipping charge and may be assessed by your post office or their agent. Also, Customs, VAT and Tariff charges are not included in our shipping charges (see below) and are your responsibility.

We will provide you with the USPS tracking number to allow you to track the package. Please be sure that your email address is correct so that we may send the order and shipping confirmations.

What are the options for shipping internationally?

International Shipping Options: ModeDelivery ServiceDelivery TimelineFeaturesCustoms Brokerage,Tariffs, VAT& DutiesExpressUSPS Priority MailExpress International1 - 2 weeks

• Fast shipping
• Detailed tracking

Not included, customer pays separately Saver USPS Global Priority Mail 2 - 4 weeks (most Countries) 1 - 3 weeks (Canada)

• Most economical
• Basic tracking

Not included, customer pays separately 

To avoid delay, please watch your email for any information from us about your order. We will contact you if backorders or other circumstances will affect your order's shipping timeline.

International Shipping Overview Order Date Shipment Prep 1 - 4 days (special orders: 7 - 10 days) Shipment Date Package Transit Express: 3 - 6 days Saver: 6 - 12 days Arrival Date 

• Process and verify order
• Pick and pack items
• Prepare customs paperwork

• Carrier transit time
• Customs clearing
• Local handoff and delivery

To ensure timely delivery: Watch your email for inquiries from us related to your order, and for tracking information Watch for messages from your local mail carrier regarding delivery requirements Be prepared to pay local customs / tariffs to release the package

Customs, Import Fees, VAT

If you are outside of the USA, your order will likely be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. These fees will be collected by our carrier, or by your government directly. Unfortunately, we have no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

• The shipping charges you pay to us DO NOT include customs fees, import taxes, or duties, and any such fees will be assessed to you by your local post office or their agent.

• If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

• We have no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

• It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

In short, please make sure you are familiar with your country's customs process and fee structure before you order - so you know what to expect.

Can you please mark my international shipment as a gift to help me avoid customs tariffs and duties?

Sorry, no. Marking a commercial sale as a gift violates import/export laws of the countries where we do business. Since we try really hard to not violate laws, we can not do this for you. We are very sorry that tariffs are so high, but if you make that request as part of your order, we cannot honor your request. We will ship your order with proper export documentation.

Why don't you ship to my country?

As a small company, we must limit the markets we serve to ensure we can maintain the high standards our customers have come to expect. We have selected our target markets based on a combination of market suitability and costs. We look at our target markets every year or so and expand where feasible.

Can't you get it to me any sooner than that?

Your order will likely arrive sooner than the quoted commitment. However, shipping times vary widely, depending on whether the order needs to be consolidated and the speed of the customs office in your country. During holiday periods shipping times stretch out to the upper end of the ranges. To make sure your package arrives on time, please plan conservatively.

Why do you charge extra for "oversized items"?

Certain items, mainly large hats and long items such as walking sticks and parasols, require extra large packaging to ship safely. In some cases, USPS will charge us based on package volume, using a method called "dimensional weighting", oversized packages often incur significantly higher shipping costs than an otherwise similarly priced order, so we have structured our shipping rates to reflect these costs.

Address and Identity Verification

International orders may be subject to review by our finance department to validate your identity, confirm shipping address, etc. If we are unable to confirm your shipping address by contacting your bank, we may contact you by email requesting additional information to verify your identity as the authorized account holder. We encourage the use of Paypal for international orders, as it makes validation easier for us.

Other questions?

If you have questions that are not answered here, please contact us and we will do our best to help.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We also accept offline payments via direct bank deposit.
• Cash for local pickups only. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 15-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 15-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please use this Form and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to provide a tracking number when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items. If the return is due damaged product or wrong item sent, we will send you a return label. 
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

To ensure a proper fit for a Drop Loop rig, please measure your hips at the location and angle you intend to wear the belt.  This means, you measure over your belted pants. Belt measurements are given from the end of the buckle to the 2nd hole of the belt.  You dont follow the curvature of the belt, you measure straight across. 

For cartridge belts, you also go by hip size and not waist size. Cartridge belts are measured from end of the buckle to the middle hole, allowing for adjustments in either direction. 

TAKE A NEW MEASUREMENT BEFORE you Order. 

Before placing an order:  

• Take a Clean Measurement -  over the same belted pants you intend to wear with the cartridge belt.
• Intended Position - take the measurement at the same location and angle you wish to wear it. 
• Click on our video: TJAYZ Video How to measure